dietdirect

We&#x2019;re sorry to hear your order arrived damaged&#x2014;we&#x2019;re here to help.To report a damaged order, please follow the steps below:<ol data-start="225" data-end="384"><li data-section-id="egvsza" data-start="225" data-end="335">Take clear photos of:<ul data-start="253" data-end="335"><li data-section-id="imkbyf" data-start="253" data-end="279">The damaged product(s)</li><li data-section-id="zqb0bz" data-start="283" data-end="309">The outer shipping box</li><li data-section-id="mzpxph" data-start="313" data-end="335">The shipping label</li></ul></li><li data-section-id="i1bx5g" data-start="337" data-end="384">Email the photos to <a data-start="362" data-end="382" rel="noopener">hello@dietdirect.com</a></li></ol>Once we receive your photos, our Customer Service team will review and assist you with next steps.

We’re sorry to hear your order arrived damaged—we’re here to help. To report a damaged order, please follow the steps below:. Once we receive your photos, our Customer Service team will review and assist you with next steps.

Damaged Order process

Damaged Order

What is included in the Diet Kits?

Can I Customize a Diet Kit?

Should I Check With A Doctor Before I Start Your Diet Plan?

How Often Will I Eat On This Plan?

How Much Water Should I Drink?

Can I Have Coffee, Tea Or Diet Soda?

Does Your Diet Plan Include A Meal?

When Do I Eat My Healthy Meal?

How much weight will I lose?

Diet Kits

What is your return Policy?

Return Policy

How is my personal information kept private?

What forms of payment do you accept?

Do you charge sales tax on my order?

Do you charge Sales Tax on my order?

How much will shipping cost?

How soon will my order arrive?

Warm weather shipments

Shipping

What about Back Orders?

Back Orders

Kosher Certificates

Kosher Certificates 2026

How do I begin using Subscribe & Save?

Does Subscribe & Save help me save money?

Can I receive different products at different intervals?

Can I use coupon codes with Subscribe & Save?

If I want to make changes, will you send me a reminder before my next order processes?

When am I charged for my order?

What happens if one of my Subscribe & Save products is out of stock?

What happens if one or more of my Subscribe & Save products is on sale?

In case I want to make changes, will you send me a reminder email before my next order processes?

Damaged Order processUpdated 3 months ago